Privacy Policy
Last updated: 17 September 2026
VELISSE SL respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.velisse.com, place an order, contact us or otherwise interact with our online store.
VELISSE SL is responsible for the personal information described in this Privacy Policy.
Business name: VELISSE SL
Trading name: Velisse
Business address: 48 Kensington Park Road, London W11 3BU, United Kingdom
Email: info@velisse.com
Website: www.velisse.com
1. PERSONAL INFORMATION WE COLLECT
We may collect personal information when you visit our website, place an order, contact us or interact with our store.
This may include:
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Your name
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Email address
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Telephone number
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Billing address
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Delivery address
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Order details
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Products purchased
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Payment and transaction status
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Refund information
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Customer service communications
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IP address
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Browser type
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Device information
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Pages viewed and interactions with our website
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Cookie identifiers
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Advertising and marketing information
Payment information is processed through the payment providers available at checkout. We do not need to store your complete payment card details.
2. HOW WE COLLECT YOUR INFORMATION
We may collect personal information:
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Directly from you when you place an order
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When you contact our customer service team
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When you subscribe to marketing communications
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When you interact with our website
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Automatically through cookies and similar technologies
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Through Shopify, which powers our online store
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Through Meta Pixel where you have provided the required consent
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
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Process and fulfil your orders
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Confirm your purchases
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Arrange delivery
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Send order and shipping updates
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Provide customer support
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Process refunds
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Prevent fraudulent transactions
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Maintain business and transaction records
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Improve our website and customer experience
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Understand how customers use our store
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Measure advertising performance
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Improve our marketing campaigns
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Personalise advertising where permitted
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Send marketing communications where permitted
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Comply with legal and regulatory requirements
We process personal information only where we have a lawful reason to do so.
Depending on the circumstances, this may include:
Contract: where processing is necessary to process and fulfil your order.
Legal obligation: where we are required to process information to comply with applicable law.
Legitimate interests: where processing is reasonably necessary to operate, protect or improve our business and those interests do not override your rights.
Consent: where you have given us permission, including certain marketing and advertising activities.
4. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure that allows us to operate our store, process orders and provide our services.
Shopify may process personal information required to provide these services, including information relating to website visitors, customers, orders, payments and transactions.
Shopify may process information in accordance with its own privacy practices and applicable data protection requirements.
5. META PIXEL
We use Meta Pixel to help us understand how visitors interact with our website and to measure the performance of our advertising.
Where consent is required, Meta Pixel will only be used after you have provided the appropriate consent through our cookie controls.
Depending on your choices, Meta Pixel may process information including:
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Pages visited
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Products viewed
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Actions performed on our website
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Checkout activity
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Purchase activity
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Browser information
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Device information
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Cookie identifiers
This information may be shared with Meta for advertising measurement, audience creation and related advertising services.
You can manage your choices through the cookie controls available on our website.
6. COOKIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. These may support functions such as:
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Website security
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Shopping cart functionality
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Checkout
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Order processing
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Basic website functionality
Other cookies may be used for advertising, analytics or performance purposes.
Where required, we will obtain your consent before activating non essential cookies or tracking technologies.
You can accept, reject or manage non essential cookies using the cookie controls available on our website.
For more information, please read our Cookie Policy.
7. MARKETING COMMUNICATIONS
Where permitted by law, we may send you marketing communications relating to Velisse products, promotions, special offers and news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
You can also contact us at:
Unsubscribing from marketing communications will not prevent us from sending you important communications relating to an existing order, payment, delivery or refund.
8. WHO WE SHARE YOUR INFORMATION WITH
We may share personal information with third parties where reasonably necessary to operate our business.
These may include:
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Shopify
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Payment providers
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Delivery and logistics companies
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Customer support providers
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Website and technology providers
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Fraud prevention providers
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Marketing and advertising providers
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Professional advisers
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Meta, where you have consented to Meta Pixel
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Government authorities or regulators where required by law
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
9. INTERNATIONAL DATA TRANSFERS
Some of the companies and service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is made using an appropriate legal mechanism or safeguard recognised under applicable UK data protection law.
10. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time may depend on factors including:
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Processing and delivering your order
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Providing customer support
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Processing refunds
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Maintaining accounting and tax records
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Preventing fraud
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Complying with legal obligations
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Resolving disputes
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Establishing or defending legal claims
When information is no longer reasonably required, we will delete or anonymise it where appropriate.
11. HOW WE PROTECT YOUR INFORMATION
We use reasonable technical and organisational measures designed to protect personal information from:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
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Destruction
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
12. YOUR PRIVACY RIGHTS
Depending on the circumstances, UK data protection law may give you rights relating to your personal information.
These may include the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information in certain circumstances
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Request restriction of certain processing
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Object to certain processing
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Object to direct marketing
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Request portability of certain information
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Withdraw your consent where we rely on consent
If you wish to exercise any of these rights, contact us at:
We may need to verify your identity before completing your request.
YOUR RIGHT TO OBJECT
You may have the right to object to certain processing based on our legitimate interests.
You also have the right to object to the use of your personal information for direct marketing purposes at any time.
To exercise this right, contact:
13. WITHDRAWING CONSENT
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
You can withdraw marketing consent by using the unsubscribe link in our emails.
You can manage cookie consent through the cookie controls available on our website.
You may also contact:
Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
14. YOUR RIGHT TO COMPLAIN
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue.
Email: info@velisse.com
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the United Kingdom’s data protection regulator.
15. CHILDREN
Our website is intended for adult consumers.
We do not knowingly seek to collect personal information from children for marketing purposes.
If we become aware that we have collected personal information from a child in circumstances where we should not hold it, we will take appropriate steps to delete it.
16. THIRD PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
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Our business
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Our services
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The technologies we use
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Our service providers
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Applicable legal requirements
The latest version will be published on www.velisse.com.
The date at the top of this Privacy Policy indicates when it was last updated.
18. CONTACT US
If you have questions about this Privacy Policy, your personal information or your privacy rights, contact us using the details below:
VELISSE SL
Velisse
48 Kensington Park Road
London W11 3BU
United Kingdom
Email: info@velisse.com
Website: www.velisse.com