Terms & Conditions

Last updated: 17 September 2026

These Terms & Conditions govern the use of www.velisse.com  and all purchases made from VELISSE SL.

By accessing our website or placing an order, you agree to these Terms & Conditions.

Nothing in these Terms affects any statutory rights you have as a consumer under applicable UK law.

Business name: VELISSE SL
Trading name: Velisse
Business address: 48 Kensington Park Road, London W11 3BU, United Kingdom
Email: info@velisse.com
Website: www.velisse.com

1. ABOUT VELISSE

Velisse is an online body care brand selling products to customers within the United Kingdom.

Our principal product is Velisse Gold™ – 15 Day Fast Acting Anti Cellulite Sculpting & Firming Cream.

Our products are cosmetic body care products and are not medicines or substitutes for medical treatment.

Individual cosmetic results may vary from person to person.

2. ELIGIBILITY TO PURCHASE

You must be legally capable of entering into a binding contract to place an order through our website.

By placing an order, you confirm that:

• The information you provide is accurate and complete

• You are authorised to use the payment method selected

• You are purchasing the products for lawful personal use

• Your delivery address is within the United Kingdom

We currently sell and deliver only within the United Kingdom.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, minor differences may occur in:

• Packaging

• Colour

• Product appearance

• Labels

• Photography

• Screen representation

These minor differences do not necessarily mean that the product is defective.

We may update product packaging, presentation or specifications where this does not materially reduce the quality or function of the product.

4. COSMETIC PRODUCT INFORMATION

Velisse Gold™ is intended for external cosmetic use.

Customers should follow the directions and precautions provided with the product.

Do not apply the product to broken, damaged or irritated skin.

Avoid direct contact with the eyes.

If you have sensitive skin, we recommend carrying out a small patch test before wider application.

Stop using the product if unexpected irritation or discomfort occurs.

If you have a medical condition or specific concern regarding the suitability of a cosmetic product, seek appropriate professional advice before use.

5. PLACING AN ORDER

To purchase a product, follow the checkout process displayed on our website.

Before completing an order, you will have the opportunity to review:

• The products selected

• Quantities

• Prices

• Delivery charges

• Your delivery information

• Your total order value

You are responsible for checking this information before submitting your order.

UK distance-selling rules require online retailers to provide customers with key information about the goods, price, delivery arrangements and cancellation rights before an order is placed. 

6. ORDER ACCEPTANCE

Submitting an order does not automatically mean that we have accepted it.

After placing an order, you may receive an automated order confirmation acknowledging that your order has been received.

We reserve the right to decline or cancel an order before dispatch where reasonably necessary, including where:

• Payment has not been authorised

• We suspect fraudulent activity

• A product is unavailable

• An obvious pricing error has occurred

• Incorrect delivery information has been provided

• We cannot deliver to the address supplied

If we cancel an order after payment has been taken, we will refund the affected amount.

7. PRICES

Prices displayed on our website are shown in pounds sterling (£) unless clearly stated otherwise.

The final amount payable will be displayed before you complete your purchase.

Any applicable delivery charges will also be displayed at checkout.

We may change prices at any time, but changes will not normally affect an order that has already been accepted.

8. PAYMENT

Payment must be made using one of the payment methods offered during checkout.

Payment methods may vary from time to time.

By submitting payment information, you confirm that you are authorised to use the chosen payment method.

Payments may be processed by third party payment providers.

We do not require access to your complete card details in order to operate our store.

9. PROMOTIONS AND FLASH SALES

Velisse may occasionally offer:

• Flash sales

• Percentage discounts

• Promotional prices

• Free gifts

• Free digital products

• Bundle offers

• Discount codes

Promotions may be subject to availability and any specific conditions displayed with the offer.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

We may correct obvious pricing, technical or promotional errors.

Any significant conditions relating to a promotion will be displayed alongside the relevant offer.

10. FREE GIFTS AND DIGITAL BONUSES

Certain Velisse Gold™ offers may include complimentary items, including:

• A free applicator

• The Velisse Beauty Shots eBook

• Other promotional gifts

Availability may depend on the offer shown at the time of purchase.

A free promotional item does not reduce or replace your statutory consumer rights in relation to the product purchased.

11. SHIPPING

We currently deliver only within the United Kingdom.

Our estimated delivery time is:

3 to 7 working days

Working days are normally Monday to Friday, excluding UK public and bank holidays.

Where tracking is available, tracking details may be provided after dispatch.

UK distance-selling rules require goods to be delivered within 30 days unless a different delivery period has been agreed with the customer. Our advertised 3 to 7 working day period is our normal estimated delivery window. 

For more information, please read our Shipping Policy.

12. DELIVERY DELAYS

Delivery estimates are provided in good faith but cannot always be guaranteed.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Public holidays

• Peak shopping periods

• Transport disruption

• Incorrect delivery information

If you experience a significant delivery problem, contact:

info@velisse.com

13. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has entered fulfilment or been dispatched.

14. OUR 30 DAY MONEY BACK GUARANTEE

Velisse provides a voluntary 30 day money back guarantee in addition to your statutory consumer rights.

If you are not satisfied with an eligible Velisse Gold™ purchase, contact us within 30 days of receiving your order.

Under our voluntary guarantee:

• You do not need to provide a detailed reason

• There is no complicated returns procedure

• You may keep the cream

• We refund 100% of the eligible product purchase price

• We initiate an approved refund promptly

• The original delivery charge is not included in this voluntary guarantee

Contact us at:

info@velisse.com

15. HOW TO CLAIM THE 30 DAY GUARANTEE

To request a refund under our voluntary guarantee, email:

info@velisse.com

Please include:

• Your full name

• Your order number or order email address

• A clear request for a refund under the Velisse 30 day money back guarantee

You are not required to provide a detailed explanation of why you are requesting the refund.

Once an eligible request is approved, the product does not need to be returned.

16. REFUND PROCESSING

Approved refunds are initiated to the original payment method.

Although we initiate eligible refunds promptly, the time required for funds to appear in your account depends on your:

• Bank

• Card provider

• Payment processor

Once the refund has been sent by us, processing time by your financial provider is outside our direct control.

17. STATUTORY RIGHT TO CANCEL ONLINE ORDERS

Our voluntary 30 day guarantee is separate from your statutory rights.

Customers purchasing eligible goods online generally have the right to tell the retailer that they wish to cancel within 14 days after receiving the goods, without needing to provide a reason. The customer ordinarily then has another 14 days to return the goods. 

Where the statutory cancellation right applies, we will comply with the refund requirements imposed by UK law.

This may include refunding the cost of the standard delivery option originally paid by the customer where legally required. If a customer selected a more expensive delivery method, the additional premium above the standard delivery cost does not generally have to be refunded. 

Our separate Velisse 30 day guarantee is more generous in one important respect: for an approved claim under that guarantee, we do not require you to return the cream.

18. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is:

• Faulty

• Damaged

• Incorrect

• Not as described

contact us at:

info@velisse.com

Please provide your order details and information reasonably necessary for us to investigate the issue.

Your statutory rights relating to faulty goods are not restricted by our voluntary 30 day guarantee.

Under the Consumer Rights Act framework, consumers have specific remedies for goods that do not meet legal standards, including a short term right to reject faulty goods in qualifying circumstances.

19. RETURNS AND REFUNDS

Our complete rules regarding refunds are available in our Returns & Refund Policy.

Nothing in that policy or these Terms is intended to remove consumer rights that cannot legally be excluded.

20. FRAUD AND ABUSE OF OUR GUARANTEE

Our 30 day guarantee is intended to provide genuine customers with a simple and reassuring purchasing experience.

We reserve the right to investigate requests where there is reasonable evidence of:

• Fraud

• Duplicate refund claims

• Repeated abuse of the guarantee

• False order information

• Payment fraud

• Deliberate misuse of promotional offers

We may decline a claim under our voluntary guarantee where there is reasonable evidence of abuse or fraud.

This does not affect rights that a consumer has under applicable law.

21. CUSTOMER ACCOUNTS

If customer accounts are available on our website, you are responsible for keeping your account information and password secure.

You should contact us if you believe your account has been accessed without your permission.

We may suspend or restrict an account where reasonably necessary to protect customers, the website or our business.

22. WEBSITE AVAILABILITY

We aim to keep www.velisse.com available and functioning correctly.

However, we cannot guarantee that the website will always operate without interruption.

We may temporarily restrict access for:

• Maintenance

• Security

• Technical updates

• Platform updates

• Circumstances beyond our reasonable control

23. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on www.velisse.com  is owned by VELISSE SL or used with appropriate permission.

This may include:

• Velisse branding

• Velisse Gold™ branding

• Logos

• Product photography

• Graphics

• Videos

• Website designs

• Written content

• Advertising materials

You may not reproduce, distribute or commercially exploit our content without permission, except where permitted by law.

24. ACCEPTABLE USE OF OUR WEBSITE

You must not use our website:

• For unlawful purposes

• To commit fraud

• To interfere with website security

• To transmit malicious software

• To attempt unauthorised access to our systems

• To misuse our intellectual property

• To interfere with other customers' use of the website

We may restrict access where reasonably necessary to protect our website or customers.

25. THIRD PARTY SERVICES

Our website may use services supplied by third parties including:

• Shopify

• Payment processors

• Delivery providers

• Meta

• Other technical service providers

Third party services may be governed by their own terms and privacy policies.

We are not responsible for independent third party websites that are outside our control.

26. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded for matters such as:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Statutory consumer rights

Subject to applicable consumer law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We are also not responsible for loss resulting from using a product contrary to its instructions or warnings.

27. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and Cookie Policy.

Please review those policies for information about:

• What information we collect

• How it is used

• Cookies and Meta Pixel

• Your privacy rights

28. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes to our business

• Changes to our products

• Website updates

• Changes to our services

• Changes in applicable law

The version that applies to your purchase will generally be the version in force when your order was placed.

The current version will be published on www.velisse.com.

29. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in this clause prevents a UK consumer from relying on mandatory protections or court rights available to them under applicable consumer law in the part of the United Kingdom where they live.

30. CONTACT US

If you have any questions regarding these Terms & Conditions, an order or a Velisse product, contact us:

VELISSE SL
Velisse
48 Kensington Park Road
London W11 3BU
United Kingdom

Email: info@velisse.com
Website: www.velisse.com